Refund policy
Returns & Refund Policy
Returns
We want you to feel confident shopping with us. If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in their original packaging
- Proof of purchase is required
Due to the nature of personal care products, opened or used items cannot be returned.
Non-Returnable Items
The following items cannot be returned:
- Opened skincare or bath products
- Used personal care items
- Gift cards
- Clearance or final sale items
How to Start a Return
To request a return, please contact us with your order number and the reason for the return. Once approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery. Include a photo of the item and packaging so we can quickly resolve the issue.
We will happily send a replacement or issue a refund if necessary.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your bank or payment provider.
Exchanges
At this time we do not offer direct exchanges. If you would like a different item, we recommend returning the original product (if eligible) and placing a new order.
Questions
If you have questions about your order or return eligibility, please reach out to hello@vinylandoil.com and we will be happy to assist.